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Cannot start the service on local computer. Error 193:0xc1

OS

Windows

Error message

When attempting to start a Mindtime related Windows services, the following error message is received:

Could not start the %{Service} service on local computer.
Error 193:0xc1

Upon further investigation, the following entry is found in the Application logs in Event Viewer:

Event ID: 7000
Source: Service Control Manager
Type: Error
Description: The "Online Backup Scheduler (Mindtime Pro Backup)" service failed to start due to the following error: "Online Backup Scheduler (Mindtime Pro Backup)" is not a valid Win32 application.



Note:
The issue can also occurs for other Windows services, such as the Online Backup Scheduler (Mindtime PC Backup) service, AutoUpdateAgent (Mindtime PC Backup) service ... etc.

Cause

This issue occurs when one or both of the following conditions is true:
  • There is a file named 'Program' in your SystemDrive folder.
  • There is a file named 'Common' in your ProgramFiles folder.
When Windows Service Control Manager (Services.exe) tries to start the Server service, the program verifies the following paths:
  • SystemDrive\Program
  • Program Files\Common
If the Program or Common paths exist as files, the Service Control Manager cannot locate the required folders, you will receive the error messages and event ID messages that are listed in the Problem Description section of this article.


This issue can also occurs if the path of the executable file for the service contains spaces.

When a service is started by Windows, the operating system first parses the path of the service from left to right. If both of the following conditions are true, Windows may locate and try to run the file or folder before it locates and runs the executable file for the service:
  • The path of a service’s executable file contains spaces.
  • There is a file or folder on your computer’s hard disk that has the same name as a file or folder in the path to the service's executable file.

For example, if the path of the executable file for a service is 'C:\Program Files\Mindtime Pro Backup\bin\Scheduler.exe', and if a folder that is named 'C:\Program' also exists on your hard disk, Windows locates the 'C:\Program' folder on your hard disk before the 'C:\Program Files\Mindtime Pro Backup\bin\Scheduler.exe' file, and then tries to run it.

For more details, please refer to the following article from Microsoft.

Solution

To resolve the problem, rename, move, or delete the respective files or folder listed below from the SystemDrive folder and/or the ProgramFiles folder.
  • Common
  • Program

Alternatively, please refer to the Microsoft knowledge base article (Click Here) for adding quotation marks around the corresponding entry in the Windows registry.

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